Returns

 

Black Diamond Return Policy

 

Within 14 days of purchase: Full refund less shipping charges (if applicable)

Please return items in brand new, unused condition, with all hang tags and packaging. Original order shipping charges, if applicable, are not refundable on correctly shipped orders.

This procedure exists additionally to to your right to withdraw from your order.

Exchange Policy

If you need a different size, color or product please return your item(s) for a refund and place a new order at your convenience. We process refunds promptly upon receipt of your return and placing a new order now ensures that you'll get your new item quickly, and that it won't go out of stock.

PLEASE CONTACT US FOR A RETURN NUMBER (RET)

Please contact us for a Return (RET) number before sending back products. Simply fill in the requested information below and we will respond within 1-2 business days with your Return Number (RET).

SEND US YOUR RETURN

Write your RET number on the outside of your package and use the cut-out return address label supplied with the packing slip. No packing slip? You can still return any order. Follow these same steps above, but write the RET number on the packaging and a slip of paper and include that with your return. Please use a return ship method best suited to you and choose a carrier that will provide you tracking information and insurance. We cannot be responsible for your return until it is received at our distribution center.

Send your return to to:
DSV Solutions Nederland BV
RET# XXXX
Transportweg 7
7041 KK ‘s-Heerenberg
Netherlands

Please provide the following information to receive your Return Number (RET). Return information will be sent to you via the email address used to place your original order. Refunds and exchanges are typically processed within 4-6 business days of receipt of your return. Processing times can vary seasonally, your patience is appreciated!

How to find your order number


Locate your order details to begin the Returns Process. Enter your Order Number and Billing Zip Code.