We offer free shipping for orders over 100EUR, 100GBP, 1200NOK, 1200SEK or 120CHF.

All other shipping costs, information about delivery time and return fees can be found on this page.

After your package has left our warehouse, you will receive a shipping confirmation with a link to your track and trace. This way you are always informed where your package is now.

You can also access your Track and Trace in your account under "Orders" and "Order details" or via the order status query. 

If you spot a mistake in the order contact details, please contact us at info@blackdiamond.eu within 2 hours of placing your order (on weekdays).  Please understand that we cannot make any further changes nor cancel your order after the order is being processed. 

Additions or changes to your order can unfortunately not be made.

If you wish to exchange your article(s), you can place a new order with the right size/color at your convenience. This will ensure you will get your new item quickly and that it won’t go out of stock. The article you want to exchange you can return to us, following the return instructions.

Within 30 days of delivery you can return items to us for a full refund less a  return fee. 

We only accept items in brand new, unused condition, with all hang
tags and packaging. Original order shipping charges, if applicable, are not refundable.

This procedure exists additionally to to your right to withdraw from your order.

Click here and START THE RETURN PROCESS.

Refunds are usually processed within 7-10 business days after it arrives back to our facility. Return processing times are subject to seasonal changes and delays.

Please contact info@blackdiamond.eu with your order number to receive an invoice.

We receive stock entries regularly. You can simply visit our website in some time to see if your item of choice is available again and/or use the "Back in Stock Notification" to keep you up to date.

We trust what we make because we use what we make. Black Diamond will
cover all material or manufacturer defects for the time periods outlined
below. This does not include normal wear and tear, user modifications,
misuse, or accidental damage.

Our whole warranty policy can be found here.

You can find our online form by clicking here.

Please don’t forget to provide a picture of the product, proof of purchase and any other info that can help us understand the nature of the problem.

Stoked you're reaching out! Our athlete team and event lineup are locked in for this year — but if you're in the game professionally, check if you’re eligible for our Pro Program.

You can contact us either via

Email: info@blackdiamond.eu

Phone: +43 1 2537 459 333

(Monday - Thursday 10 AM - 3 PM
Friday 10 AM - 12 PM)

Sometimes the inbox gets as full as a basecamp — we’ll reply within 2–5 days.