A: If you spot a mistake in the order contact details, please contact us at info@blackdiamond.eu within 2 hours of placing your order.  Please understand that we cannot make any further changes nor cancel your order after the order is being processed. 

Additions or changes to your order can unfortunately not be made.

A: We are currently unable to send out stickers to all our European fans and we apologize for that. Nonetheless, we give out some of these materials for free during climbing competitions as well as trade shows and similar events. Keep an eye for those events near you.

A: If you wish to exchange your article(s), you can place a new order with the right size/color at your convenience. This will ensure you will get your new item quickly and that it won’t go out of stock. The article you want to exchange you can return to us, following the return instructions.

A: After your package has left our warehouse, you will receive a shipping confirmation with a link to your track and trace. This way you are always informed where your package is now.
You can also access your Track and Trace in your account under "Orders" and "Order details" or via the order status query. 

A: Please contact info@blackdiamond.eu with your order number to receive an invoice.

A: We do not offer gift vouchers for our European online shop for the moment.

A: We receive stock entries regularly. You can simply visit our website again in 3-4 weeks to see if your item of choice is available again. Another option is to purchase the item through one of our other authorized online retailers or one near you.