Black Diamond Europe Warranty Policy
We trust what we make because we use what we make. Black Diamond will cover all material or manufacturer defects for the time periods outlined below. This does not include normal wear and tear, user modifications, misuse, or accidental damage.
This Black Diamond manufacturer warranty is provided in addition to any statutory consumer rights available under applicable law and does not affect those rights.
| Products/Category | Warranty Period (from date of purchase or delivery) |
|---|---|
| Lighting Products | 3 Years |
| Apparel/Soft Goods (Packs and Gloves) | 2 Years |
| Footwear | 2 Years |
| Trekking and Ski Poles | 2 years |
| Beacons | 2 Years |
| All other Products | 2 Years |
The following EU Harmonised Legal Guarantee Notice applies to consumers purchasing goods in the European Union.
For the time period specified above following purchase, unless otherwise indicated by law, we will warrant to the original retail buyer only that our products are free from defects in material and workmanship as originally sold. If you receive a defective product, return it to us and we will replace it subject to the following conditions: We do not warrant products which show normal wear and tear or that have been used or maintained improperly, modified or altered, or damaged in any manner. Any products or categories not listed are subject to a 2-years limited warranty.
If you have an item that requires warranty, a claim can be submitted by clicking the button below. In some cases, we require that the defective product be returned to us as part of the warranty process. Black Diamond reserves the right to determine the cause of damage, and the resolution of each warranty claim, as well as to request proof of purchase for any claim.
Please do not send any unannounced returns. We will notify you if an item needs to be sent to us for inspection or repair.
Since our offices are not warehouses or drop-off points, we kindly ask you to ensure that all returns are clearly marked with a reference number issued by Black Diamond.
Please also make sure to send only clean, washed, and dry items.
Packages without proper labeling, or items that are unclean or unhygienic, cannot be processed and will be returned to the sender.
Warranty Service FAQ
A product is considered defective if it does not meet its performance, manufacturing, or design specifications. An example would be a backpack buckle that comes undone while under a normal load. This does not include issues such as fit or sizing, or damage caused by neglect or misuse. See below for a list of exclusions.
- Fading colors, logos and markings, due to use
- Cuts, burns, abrasions, or tears, Poor Fit
- Packed out insulation, Items bought used
- Product that has been modified (such as the use of Quiver Killers or other binding inserts)
- Apparel that has been altered, tailored, or otherwise modified by an entity other than Black Diamond
- Accidental damage
- Loss of waterproof coatings or treatments
- Dulling of points (such as on crampons or ice axes)
- Neglect or improper care for your product
- Cosmetic damages that do not affect the product’s functionality
- A replacement item does not constitute a new warranty period. Replacements are to ensure product satisfaction through the remainder of the original warranty period
- Damage from Battery Corrosion
Black Diamond will first attempt to repair your product. If a repair is not possible, or not cost effective, then replacement will be considered. Products that are out of stock or discontinued will be replaced with the closest equivalent. Repairs are made in order to restore an item to the original functionality and may not result in a factory appearance. Original products that are replaced through warranty will not be returned
Service time can vary depending on the solution that is necessary. Typical service time can be as little as 1 week or up to 6 weeks for some cases. This time frame depends on the solution needed to resolve the case.
When you submit a claim, a service center representative will reach out to you and keep you updated on your claim. You can email them additional questions or information about your claim throughout the process.
Spare parts can be found for sale on our website. Due to practical limitations, Black Diamond only stocks select components for current products that we think are likely to need replacement within the product’s lifetime. Parts for older product will remain available until inventory is depleted.
Our network of distributors handles warranty claims in other regions (other than USA and Europe). You can reach out to your local dealer to find out how to proceed; or submit a claim here and it will be forwarded to the distributor in your region
